FAQS

General Questions about BeBackedUp

What is BeBackedUp?

BeBackedUp is an online backup service that allows you to upload your files to servers on the internet. You can then access these files via the web, view archived versions of them and much more!

How does BeBackedUp work?

It is extremely easy to use – you simply sign up, download and install a small piece of software and if you want, tell it what to back up. It will then do all the work in the background, and you can carry on using your computer.

How much does BeBackedUp cost?

Please click on Pricing in the top menu to view our latest pricing

Can I have a free trial account?

We offer a month’s free trial account.  Simply click on the Free Trial link and sign up for your 30 day free trial.

Where is my data stored?

Your files are uploaded to multiple purpose-built data centres, the main one of which is based here in the UK. The backup software allows you to use SSL encryption for even more security.

What can I back up?

Whatever you want (as long as it does not violate our terms and conditions)! It’s extremely easy to control which folders on your computer are backed up, and the storage capacity means you don’t have to worry about what you can afford to keep safe.

Can I use my account on multiple computers?

Absolutely! When you view your backed up files, the top level view sorts them by computer, so it’s easy to manage your files.

How long does it take to back up?

This depends greatly on the amount of data you have and the speed of your internet connections (specifically your upload speed). The initial upload can take days or even a week or two, but after that only new files or changes you make are uploaded so it is much faster.

What if my internet connection is slow but I have a fast connection at work? Is there any way I can “seed” uploads?

Yes, this works well in fact. Because the upload system is intelligent, it checks to see whether anyone has ever uploaded a specific file before it sends it – if they have, it is just copied at the server end. So although uploads from different computers are kept separate, you can back up once from a computer on a fast connection, then back up your home computer as normal; it will just be almost instant.

What versions of Windows does BeBackedUp work with?

BeBackedUp is supported on Server 2003, XP, Vista, Windows 7 and Windows 8.

What is the minimum PC specification that the software will run on?

1GHz or better processor, 512Mb or more RAM, Internet Explorer 7/Firefox 2.0+/Chrome or Safari browser and Flash/Java installed on the PC.

Is there a Mac/Linux Version?

Yes Mac users can download the software when they log in to their accounts.
While there is currently no direct support for Linux, users can use their Briefcase account through FTP or the online portal.

What is the Briefcase?

Our optional Briefcase adds a new drive to your Windows computer, L:, that you can use like any other drive on your machine. However, the contents will be synchronised with the L drive of any other computer using your BeBackedUp account.
This gives you the equivalent of an online USB stick, and also allows you to share data between a number of friends or colleagues, using your BeBackedUp account.

The Briefcase works in just the same way as programs like DropBox, OneDrive Google Drive etc and if you are used to these sorts of programs Briefcase is the ideal account for you.

My broadband connection has data limits; can I still use BeBackedUp?

If your ISP restricts the amount of data you can use, you can still use BeBackedUp but you must remember that backing up a large amount of data on your PC could use up some or even all of your bandwidth allocation. This may result in your Internet speed being reduced, or your ISP charging you extra for the bandwidth used. It is your responsibility to set up the BeBackedUp desktop application so that you only back up what you want to back up.
We have a Help Page on this topic.

Are there firewall issues with the backup software?

For the majority of people, no. The software does need to make two outbound connections (on ports 50234 and 50235), but this is usually not a problem. If you do have a firewall that restricts outgoing connections, please talk to your network administrator before signing up. We are also considering offering a proxy service to get round this, contact us if you are interested.

Do you offer any affiliate schemes?

There is nothing officially in place yet, but please get in touch if you think you can recommend us to someone – we will be able to arrange either an extension to your subscription or a cash payment as a thank-you!

Can I setup another account with the same email address?

No – LiveDrive will not allow this you will need to set up your account with a different email address.

I used to have another livedrive account or trial can I use the same email address to setup my new account?

No LiveDrive does not allow this.  You will need to setup your new account with a different email address.

I work for a registered charity – can I get a free account?

We can offer discounted rates to registered charities but can’t give our accounts away for free.  Please get in touch with us and tell us your registered charity number so that we can tell you our discounted rates.

How does the standard backup account work?

The standard backup account creates a mirrored image of your files or folders in the cloud.  So lets say you had 3 files that you needed to backup called 1 2 and 3.

You tell Livedrive to backup these files.  Every time these files are altered Livedrive creates the exact same copy of it in the cloud.

Now lets say that you delete file 3 on your computer.  File 3 will be marked for deletion by Livedrive and will still show up in your online portal.  After 30 days this file will be deleted from your online portal and will no  longer be available. If you change your mind before 30 days you can still download the file from your online portal and save file 3 back onto your PC.

You can’t use the standard backup account for archiving (just having the files in the cloud) – you need to have the files on your computer as well.

Can I upload my files into the cloud without having them on my computer?

If you have the Briefcase on your account yes you can just upload files without having them on your computer.

If you have our standard account the answer to this is no – you must have the file on your computer as the backup simply creates a mirrored image of what is on your computer.

Can I backup external hard drives using this service?

Yes external hard drives can be backed up using both the standard account and a Briefcase account.

If you are backing up an external hard drive using the standard backup account you must ensure that the external hard drive is connected while running the backup client.

If the drive is not connected the client will assume that the files have been deleted and will mark the online backup files for deletion.

There is a 5TB limit for any single external drive including NAS drives and USB drives.

I’ve made a mistake in one of my files can I get an older copy back?

Yes LiveDrive will keep up to 30 versions of your files so that you can get an older version back.

  1. Login to your LiveDrive Account
  2. Find the file that you would like a previous version of
  3. Click on the file and this will allow you to select the previous version that you require

What sort of support do you offer?

We offer full support to our clients through telephone, email and even live chat.  You have probably seen similar companies who only offer email support – be wary!  Do you really want to work with a company who you can’t even call and who don’t provide an address?!

Can I access my files on my iPad, iPhone, Android device or Windows Phone?

Yes simply download the corresponding app for access to your files on the move:

app store

googleplay

windowsstore